Dealing with Customer Rage

Course Information
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Duration: 15 Hours

Start Date: 1/1/2020

Enrollment opens: 12/23/2019


Dealing with Customer Rage


Course Overview

Many UFCW Canada members are on the front lines of the service industry, meaning they interact with customers almost all the time. Many often having to face complaints and customer rage. While having customer service skills are good, being able to handle their rage can make a real difference.

What you learn

  •  Best ways to deal with unsettling customers
  • How to approach situations in positive ways
  • How to de-escalate situations