Good communication skills are important in every profession and especially in the retail industry. As a worker in the Retail Sector, your success depends on your ability to communicate professionally with your customers, your co-workers and your managers. The course reviews basic and essential communication skills, the impact of unclear communication, verbal vs. non-verbal communication, and overcoming barriers. Upon completion of this course, you will have the abilities to understand first impressions, how to ask the right questions and diffuse anger, and how to communicate effectively.

What you learn

• Effective communication skills to help you at work
• The impact of unclear communication
• Verbal vs. non-verbal ways of communicating