Retail Communication Skills - Part Two

Course Information
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Duration: 15 Hours

Start Date: 1/1/2020

Enrollment opens: 12/23/2019


Retail Communication Skills - Part Two


Course Overview

Communication is only successful when both the sender and the receiver understand the same information. Many individuals struggle, unable to communicate their thoughts and ideas effectively and most often than not, are misunderstood. This course will share the importance of getting your thoughts and ideas across clearly. Communicating is complex and this course will explore who is the audience, verbal and non-verbal communications, the importance of feedback, and dealing with difficult people. By the time the course is complete, you will have the skills to be able to listen, speak and write skillfully, and even be able to practice your presentation skills.

What you learn

  • How to communicate effectively with those around you
  • The importance of feedback and dealing with difficult people
  • How to listen, speak and write effectively and presentation skills