On-the-Go: Dealing with Customer Abuse

Course Information
Log In to enroll.

Don't have an account with us? First, Register a new account and then come back here to enroll.

Start Date: 1/3/2024

Enrollment opens: 1/3/2024


On-the-Go: Dealing with Customer Abuse


Course Overview

When customers are extremely angry, they are often difficult to work with because of their feelings. While anger is an emotion, what people do with their anger can be dangerous. Putting up with customer abuse is not part of the job - ever. This OTG will examine what to do when faced with violence and abuseā€¦ for just doing your job.